Who will print & ship my order?

The wonderful folks over at ORDER A PRINT – a worldwide print fulfilment platform and a developer of today's most advanced online printing solutions, used by thousands of graphic arts professionals worldwide.

What happens after I submit an order?

Once you have placed your order, you will receive an order confirmation email within 1 business day that includes the order number, contact details and relevant tracking information.
 
Orders are then produced within 3 business days, after being viewed by a quality control team, the order is then sent to a local shipping facility. In most cases, when the order is shipped an automated email with the shipment tracking details will be sent out to you. Orders cannot be changed once in production and will usually arrive within 12 business days, depending on location.

How can I check my order status?

Within 1 business day, You will receive an order confirmation email that includes all order details.

Can I cancel my order?

Once you have placed your order, it is processed automatically after 24 hours, since these are custom-made prints, the order cannot be cancelled once it has gone into production. If your order was placed within less than 1 business day, you may send an email to support with your request where it will be reviewed for cancellation.

What do I do if I have an issue with my order?

Please send an email to support, including a clear photo of the faulty product and a thorough explanation of the issue at hand. A customer service agent from ORDER A PRINT will then be in touch with you to discuss options.

Which payment options can I use?

You can choose to pay with either PayPal or credit/debit cards such as Visa and Mastercard. Card payments are processed securely with SSL encryption.

Are returns accepted?

If your order arrives damaged or defective, you may contact support within 7 days of the delivery date and it will be investigated and replaced if an issue is found. 

Please note that this statement applies solely to physical goods and shall not apply to any digital goods you acquired via the services or trentanthonyfrancis.com, and any such purchase is under your sole risk and responsibility.

How does international shipping work?

In certain locations that ORDER A PRINT does not have a local production centre, the item may be produced elsewhere and shipped out to you from that location.
 
The time frame is the same, with printing done within 3 business days and delivered within 12. Sometimes international orders and delivery may be delayed while crossing borders or customs checks. 
 
If you feel that too much time has passed, do not hesitate to contact support for assistance.

How can I change my billing address?

Unfortunately, you cannot change your billing address after an order has been submitted.

How long will it take for my products to arrive?

Prints are usually produced and shipped within 3 business days and arrive within 9-12 business days. In most cases, the product is being manufactured and shipped locally, but in some cases items are shipped internationally, therefore order may be delayed due to local customs or border regulation.

How do I update my address?

Orders are usually processed after 24 hours, after that time period, the address cannot be changed. If your order was placed less than 24 hours ago you can easily update your address details by contacting support.

Help! I still need assistance with my order..

If you require further assistance outside of the ORDER A PRINT support channels, please reach out to Trent Anthony Francis directly, using this contact form.